Our returns policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

Certain types of products cannot be returned, including perishable items such as food, flowers, newspapers or magazines, and intimate or sanitary items.

Additional non-returnable items:

To process your return, we need a receipt or proof of purchase.

In some cases, partial refunds may be given, including for books with obvious signs of use or any item that is not in its original condition, damaged or incomplete for reasons not attributable to our error. Items returned more than 30 days after delivery may also be subject to specific conditions.

After receiving and inspecting your return, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a specified time frame.

If you have not yet received your refund, we recommend that you first check your bank account again.

Next, we advise you to contact your credit card company, as there may be a delay before the refund officially appears on your statement.

If after these steps you still do not see the reimbursement, we suggest you contact your bank. There may be a processing time before the refund is actually visible in your account.

If, despite these steps, you still do not receive your refund, please contact us at info@boreasens.com .

Regularly priced items are the only ones eligible for a refund. Sale items, unfortunately, cannot be refunded.

We only exchange items if they are defective or damaged. If you need to make an exchange for the same item, please contact us by email at info@boreasens.com and return your item to the following address: 142, rue de la Cogénération, CP 878, Chapais, QC , G0W 1H0, Canada.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the giver chose to receive the order to give to you later, we will refund the giver and they will be notified of your return.

To return your product, you must mail your product to: 142, rue de la Cogénération, CP 878, Chapais, QC, G0W 1H0, Canada.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.